Sep 6, 2007
THOMAS M. GLASSMAN
5908 South Division Street w Spokane, WA 99224
(509) 448-1122 w Cell (509) 590-5035
OPERATIONS & PRODUCTION MANAGEMENT
Building Corporate Value w Ensure Cost Containment
Domestic / International Marketplace
Diversely talented operations management professional and change agent with solid career experience in planning, management, and leadership within a dynamic industry arena. Actively seeking to contribute experience in operational review, planning, and analyzing financial and business functions. Key performance qualifications:
Capacity Planning & Optimization w Quality Performance Measurement w Plant Management & Turnarounds Market Expansion w Cost Reductions w ROI
Facility Management Material Requirement Planning (MRP) w Production Control &Yield Optimization w P&L Capital/Operating Budgets w Procedural Development w Capital Equipment Purchasing w Capital Improvement Projects w Quality Assurance w Vendor Relationship w Manpower Projections w Customer Relationship Management Sales Support w Management Advisory w Technology Integration Compliance/Audits/Fact-Finding wTrade Show Presentations w Team Development & Leadership
Ability to conceive strategy and execute business action plans. Effective in reorganizing, streamlining, and strengthening existing business operations. Tenure blends well-developed business acumen with ability to perform in highly visible roles. Plan, direct, and complete assignments - meeting deadlines. Team-oriented management style focused on identification of best practices and global team leadership. OSHA compliant.
PROFESSIONAL EXPERIENCE
PEOPLE-TO-PEOPLE AMBASSADOR PROGRAMS
Spokane, WA
2004 to Present
($219MM Educational Travel Company · 350 Associates · Two Locations)
Director of Marketing Production
Provide the direction for all phases of lean marketing production environment. Direct and implement direct mail and e-mail-related marketing plans within $16MM marketing budget; i.e., creation of base stock letters, brochures, inserts, names standardization, packaging, postage, and mailing. Maintain postal relationships. Manage seven direct report managers; i.e., imaging, print shop, data processing, fulfillment, insert, presort, service/repair managers, and print-stream administrator; and, 54 indirect production reports.
w Facilitate fiscal planning and reporting for Student, Sports, Conference, and Professional program marketing campaigns.
w Negotiate and review lease agreements and service contracts.
w Conduct research, facilitate production flow, and evaluate ROI on the purchase of $4MM in new equipment.
w Prepare monthly reports on fiscal changes to plans; i.e., volume, per-piece costs, and forecasted changes.
w Develop and implement internal control procedures; guarantee proper mailing practices, and mail integrity of all in-house and outsourced mail pieces.
w Analyze costs of in-house piece vs. outsourced piece; utilize budgeting, forecasting, manpower requirements and volume analysis tools.
w Manage facility; ensure workplace ergonomics, safety, cleanliness, professionalism, and space requirements. .
~ Designed 40,000 sq. ft. production facility for organizational relocation. Project led design, building layout, selection and purchase of $4MM of new equipment for new environment.
~ Converted 12 million pieces of outsourced mail projects into in-sourced projects.
~ Negotiated $4MM CapEx contract.
~ Developed efficient work flow utilizing lean principals – tripling daily volumes.
~ Enhanced IT process; i.e., work flow, purchase order, inventory, work order, resource management of equipment, and postal paperwork.
CAPE PLASTICS
Fort Myers, FL
2003 to 2004
(Plastic Fabrication & Sheet Distribution · Tanks & Parts)
Operations / General Manager
Provided general management of operations; i.e., marketing, production, customer service, purchasing, budgeting, strategic planning, and vendor relations. Reviewed financial statements, sales/activity reports, and performance data; measured productivity and goal achievement; determined cost reduction and program improvement. Managed movement of goods in/out of production facilities. Recruited, trained, scheduled, and assigned work for staff of 10.
w Researched thermal welding techniques; purchased new equipment.
~ Increased sales from zero to $400M+ within first year of operations.
~ Designed new production facility to meet growing product demand, maximize production, and improve work production processes.
~ Reduced labor costs; developed innovative fabrication methods.
~ Expanded national customer base; i.e., direct mail, telemarketing, and trade show presentations.
~ Collaborated with Web designers and Ebay experts to build company web site, and implement distribution sales through on-line auction sites.
STEP DIRECT, INC.
Ashland, MA
1993 to 2002
($1MM Direct Mail Production & Letter Shop Services)
General / Production Manager / Principal
Launched business venture, and corporate infrastructure providing market analysis, advertising, pricing strategies, account relations, sales cycle management, purchasing, inventory/materials management, P&L, operating/capital budgets, e-commerce sales/marketing, banking, preparation of proposals/bids/quotes, product positioning, production scheduling, delivery and customer services. Customers include re-seller network of local businesses and advertising specialty distributors located throughout U.S. Recruited, trained, scheduled and managed two direct report managers, and 25 indirect reports.
w Developed production schedule; facilitated work flow processes and quality control procedures.
~ Increased sales and productivity 50% annually over 10-year tenure.
w Liaised among customers; i.e., mail piece design, list maintenance, purchases, and submission to postal mail entry unit.
w Worked closely with U.S. Postal Service; i.e. ensured compliance with postal codes.
DIRECT MAIL TECHNOLOGIES
Framingham, MA
1986 to 2002
($1MM Data Processing, Inserting, Labeling & Hand Fulfillment)
Production Manager
Advised on mail piece design and list purchases. Conducted weigh-ins with post office. Oversaw customer inventory. Updated and repaired equipment in production facilities. Served as liaison to U.S. Post Office. Hired, trained, set production schedule, and managed employees.
EDUCATION
Babson College, Wellesley, MA – B.S. in Business Administration
Concentration: Marketing
PROFESSIONAL & BUSINESS MEMBERSHIPS
Direct Marketing Association, Member
Mailing Fulfillment Service Association, Member
Washington Manufacturing Services Organization – Lean Group
PATENTS
Plastic Fabricated Items: Tile Industry w Recreational Fishing Industry – Patents Pending
COMPUTER SKILLS
Microsoft Office w PrintStream wGMC Printnet-T
MEMBERSHIPS / ASSOCIATIONS
Professional Association Dive Instructors (PADI), Professional Membership