Dec 5, 2007
Terry Johnson edp
terence.genesee@yahoo.com
262-968-5639
Employment History
Bowne MBC (previously Vestcom & Image Printing Systems) July 1980 - Present
Senior Manager of Business Development
· Analyze, implement and monitor potential solutions to customer/prospect applications that utilize the technical capabilities of the various Bowne facilities (working with Sales and Customer Service Staff).
· Recommend new technological investments that need to be considered by management to meet both the present and the future demands of our customers.
· Interface with all departments/personnel in the development of new job set-ups supporting the needs of Sales and Customer Service.
· Communicate the new and/or updated technical capabilities of Bowne to the Sales and Customer Service Staff when appropriate.
· Develop relationships with customers/prospects through joint calling efforts with the Sales Staff.
· Develop relationships with hardware and materials vendors to obtain materials and services for Bowne and their customers through aggressive yet amicable negotiations.
· Maintain a sales/technical support relationship directly with specific Clients.
· Participate in the development and implementation of new and changing technologies as requested by senior management, working with all departments as needed to bring such technologies to the required level of marketability/production.
· Act as an information resource available to the Bowne Milwaukee internal technical staff; performing consulting, analysis, training and trouble shooting functions as needed to ensure an on-going high level of service to all of our clients.
Direct Sales and Customer Service staff on technical issues related to new business development efforts including servicing of all Bowne MBC Milwaukee clients along with select national clients. My unique skills position me to be an integral and vital part of the development and the analysis of Bowne’s new business opportunities. The continued success of our business relies upon our ability to provide good service and realistic pricing to our customers. My part in this is to ensure that Bowne earns a fair margin and that our clients receive competitive pricing. This responsibility is one of my primary foci along with ensuring that Bowne provides an environment where client-requested changes receive rapid implementation. I also help with integrating new business into the regular production workflow.
Additionally, I serve as a member of the Milwaukee Management Team responsible for monitoring facility efficiency and implementing required changes. My specific areas of influence include:
Project Management Develop and maintain vendor relationships
Sourcing components and Sales calls as requested
Resources Prepare New Business Forms (NBF)
Configuring Various conference calls
Project scoping Weekly Flash Report of activities
The pricing of services Special Project conference calls
RFP responses Profitability review and maintenance
Proposal preparation Presentation development / participation
Purchasing and outsourcing Provide technical support on legacy systems
Manage Client Services & office admin staff
During my business career I have held positions with US and European companies in office management, sales administration, computer operations, computer programming, inventory management, and customer service. I have also created and presented workshops to audiences in England and the United States on subjects ranging from barcodes, creative font use, direct mail that makes an impact, designing mailpieces to maximize postal discounts, and mentoring people to promote continuing professional education. As recently as February of 2007 I coordinated and chaired two full days of workshops at the Xplor/GOA conference in Miami, Florida. These workshops looked at the print room of today and explored possible future developments in hardware, software and workflow. I am currently working on creating an expanded 2-day class to be offered at Print on Demand in Boston in 2008, and a full day meeting to be held in Milwaukee on Green DP innovations for March of 2008.
Education and Achievements
Educated in London England
General Education courses, Universities of London & Cambridge
1985 Dale Carnegie Sales Course – 2nd in class of 42
1988 elected President of the board of directors of Journey House (a Milwaukee CBO)
1990 elected President of AIIM Wisconsin
1992 earned Electronic Document Professional certification
1996 elected Chair of the Xplor Nipson Joint Technology Council
2000 elected President of AIIM Wisconsin (2nd term)
2003 Voted Chair of the EDP Commission
2005 Awarded Xplorer of the year by the President and Board of Xplor International
2007 became an American citizen