Jan 31, 2008
MARK L. FROHLINGER
462 Southford Road, Southbury, CT 06488
Home Phone: (203) 267-5658 Cell Phone: (203) 300-1908
E-Mail: frohlml@hotmail.com
SUMMARY
A highly skilled Engineer with extensive experience developing strategies to optimize operations in a Fortune 500 information management company as well as its major global customers, and in the aerospace and defense industries. Expertise in Reliability and Maintainability Engineering, Quality Assurance, Project Management, and Process Analyses, Optimization, Alpha, Beta and System Testing. Recognized for the ability to bridge technical functionality to “true” operational assessments, cost savings, fault identification and resolutions. Team player, with excellent communications, presentation, training and facilitation skills.
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE
Pitney Bowes, Danbury, Connecticut
1996 to 12/07
Engineering Specialist- Reliability, Quality and Process Engineering (2000 to 2007)
- Recipient of National Quality Award, partnering with major financial institution to identify and implement process improvements. Generated annual savings of $1MM, exceeded goal by 33%, reduced processing time by 29%. Cost avoidance, $2MM. Six Sigma methodologies.
- Instituted rework and warranty cost savings program. Increased cost savings from $250,000 annually to $2,200,000 in three years.
- Consolidated and documented all Six Sigma projects for Service organization. Provided metric drivers directly to Senior Management. Expedited strategic planning for short and long term goals
- Led Six Sigma Greenbelt project to measure and reduce service related calls into Technical Assistance Center. Reduced calls 38%
- Provided feedback to technical writing staff, led improvements in documentation and web-based platforms, promoted accuracy and field self-sufficiency
- Key member of team that implemented enterprise wide Service Management System (Siebel SMS and Analytics). Identified field service actions, costs and enhancement opportunities
- Created and provided Service Organization and Senior Management with Score Cards utilizing pertinent metrics. Facilitated continuous improvement initiatives, drove business optimization, and generated service cost reductions
- Developed and delivered customer training courses focused on manufacturing and applications to high value transactional output
Senior Reliability Engineer (1996 to 2000)
- Completed root cause analyses of complex electronic and mechanical equipment
- Performed Alpha and Beta testing of major new project and product initiatives
- Collaborated, developed and deployed reliable design techniques for hardware and software, teamed with Quality, Manufacturing and Engineering
Under Contract to Sikorsky Aircraft, Stratford, Connecticut
1993 to 1996
Reliability Engineering Contractor
- Direct interface between Sikorsky Aircraft, Customers and Subcontractors
- Eliminated excessive testing and amended test procedures using FMEA process. Generated cost savings, improved screening and reliability
- Tracked, analyzed and reduced failures throughout internal and field-testing of company products
- Managed Environmental Stress Screening analyses
- Developed, maintained and utilized databases for capturing, monitoring in-house and subcontractor testing
- Drove corrective actions of anomalies
Under Contract to Brookhaven National Laboratory, New York
1992 to 1993
Test Engineer- Physics Department
- Designed, fabricated, tested and modified engineering designs from schematic diagrams, sketches and drawings
- Implemented troubleshooting, analyses of electronic systems and circuitry, evaluated equipment capability and performance levels
ADDITIONAL RELEVANT EXPERIENCE
Quality Assurance Engineer, Grumman Aircraft Systems Division, Calverton, NY
Electrical Systems Test Engineer/Manager, Grumman Aircraft Systems Division Calverton, NY
Reliability/Maintainability/Safety and Human Factors Engineer, Harris Corporation, Syosset, NY
- Supervised and directed technical personnel in test environment of electronic and mechanical equipment
- Ensured company and governmental quality standards were identified, achieved and maintained
- Initiated, conducted meetings with customers, suppliers and in-house personnel. Resolved discrepancies, reduced failure rates and improved product performance
- Performed in-depth reliability circuit stress analyses, parts count predictions for electronic and mechanical equipment
EDUCATION
M.B.A. Technical Management, University of Phoenix, Phoenix, AZ
B.E.E, Electrical Engineering, Pratt Institute, Brooklyn, NY
A.A.S. Electrical Technology, Queensborough Community College, Bayside, NY
PROFESSIONAL ASSOCIATIONS
American Society for Quality (ASQ)
Toastmasters International – Vice President of Education
PRESENTATIONS
Speaker at XPLOR (A document management forum)
AWARDS
2002 National Quality Award- Team Excellence. Won 1st’ Place for the Association for Quality and Participation/American Society for Quality
COMPUTER SKILLS
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MS Word |
Excel |
Access |
PowerPoint |
Visio |
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MSProject |
Outlook |
Lotus Notes |
Photoshop |
Adobe |