GMC Showcases Innovative Solutions that Meet Expectations for Faster, More Personalized Service
[June 2, 2014] — www.gmc.net: GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, is showcasing solutions that solve communication issues the healthcare industry is facing at the AHIP Institute 2014, June 11-13 in Seattle. GMC’s robust solutions are proven to speed time to market, empower business users and advance the customer experience.
GMC will showcase its GMC Inspire CCM platform in Booth #740. GMC Inspire has been recognized as a market leader in the Gartner Magic Quadrant for CCM and the Forrester Wave for Document Output for Customer Communications Management (DOCCM). GMC Inspire offers robust capabilities to healthcare companies seeking to increase member, agent and broker engagement through multichannel, modernized communications without replacing legacy systems. Capabilities and functionalities of GMC Inspire to be highlighted at AHIP Institute include:
- Inspire Interactive Plus - Ideal for healthcare enterprises that want to provide customer-facing business users with the flexibility and autonomy they need to quickly handle customer service and claims situations that require immediate action, while still ensuring compliance, tracking and auditability.
- Dynamic Communications - The next generation of customer communication. Dynamic Communications bridge the gap between paper-based and digital customer communications. For example, members can interact with any healthcare document online or offline, personalize views, and see multiple accounts in consolidated views on any mobile device, including smartphones and tablets, all while on the move.
“As healthcare payers and providers add new products and services to their offerings, to remain competitive they must be able to manage and deliver a full spectrum of complex communications consistently and cost-effectively,” said Michael Charest, vice president of healthcare, insurance and financial services for GMC North America. “We look forward to showcasing the ability of GMC’s solutions to answer the need for delivering a best-in-class customer communication strategy for healthcare.”
GMC Software Technology AG: delivers seamless CCM solutions that streamline document creation processes and produce higher quality, relevant communications of all types for delivery through print, electronic and interactive channels.
GMC helps thousands of clients worldwide across the banking, insurance, retail, business services, telco/utilities and healthcare industries gain customer insight to improve the customer experience. It gets communications to market 70% faster, improves operational efficiencies by more than 50%, and expands business services for more lucrative opportunities.