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How Much Does Bad Customer Service Cost?

Learn how production digital printing can help you delight your customers, produce more jobs, reduce costs, and grow your digital print business.

What is the cost of bad customer service? How much more does it cost to attract a new customer than to keep an existing one? The answers may surprise you. Howie
Fenton looks at industry trends and ways you can proactively listen and respond to customer needs.

You may view the latest post at: http://digitalprinting.blogs.xerox.com/2014/03/11/how-much-does-bad-customer-service-cost/

 

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