Sydney, 27 March, 2014 – Ricoh Australia today officially opened its 5-star green star rated Centre of Technical Excellence in Eastern Creek with a ribbon-cutting ceremony attended by Andrew Rohan MP, Member for Smithfield, along with representatives from property developer Jacfin, Ricoh’s executive management team, staff and customers.
The building opened its doors for operation in November 2013 and accommodates the company’s distribution centre, and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites. Over 100 Ricoh employees are based at the Eastern Creek site.
“By centralising a number of core operations in this state-of-the-art, purpose-built facility, we believe we can provide a superior level of support and service to our customers in Australia,” said Les Richardson, Managing Director, Ricoh Australia.
Ricoh’s National Run Up Centre, also located at Eastern Creek, streamlines processes to reduce transportation impact on the environment while at the same time providing high quality configuration services to meet customer requirements.
“This is a Centre of Technical Excellence using best practice technology combined with our strength in innovation and mission to provide customers with the best products and services,” Richardson concluded.
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees. For further information, please visit www.ricoh.com/about/