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Assessing the True Cost of Operational Downtime

November 14, 2016

Download This Bell and Howell Research Report, Which Looks at How the Effects of Downtime Can Often Be Negative and Permanent, and in Some Cases Result in Losing a Customer

Bell and Howell Equipment DowntimeDespite innovations in print and mail production, and finishing and sorting technologies, many businesses are still dealing with the drag operational downtime places on productivity and profit, according to industry leader Bell and Howell.

Minor interruptions in production output that result from a brief equipment failure can be made up by employees’ working a little longer. But when that downtime stretches to hours and days, the loss can be more permanent.

To assess the true cost of operational downtime, Bell and Howell conducted a study to examine the concerns with respect to downtime in print and mail operations. The findings are featured in a Bell and Howell research report that offers valuable insights.

Combat Downtime with Preventative Maintenance
In July 2016, more than 625 professionals responsible for commercial mail operations were invited to participate in the Bell and Howell study and report their issues related to downtime. Among other things, the questions were designed to assess their primary concerns with respect to downtime and the number of incidents of downtime they faced in a typical year.

Furthermore, participants also shared how downtime negatively impacts their customer experience and how they combat, or plan to combat it, with preventative maintenance and other proactive efforts. This research report summarizes the results.

Bell and Howell is shaping the future of mail and commerce. The company delivers innovative service and technology solutions that enrich customer communications and fulfillment for the world’s largest finance, industry and public sector enterprises. Bell and Howell’s software and hardware streamlines high-volume, high-integrity production of customer communications and products, maximizes postal discounts, and monetizes every customer touchpoint. Bell and Howell’s service organization is among the most sophisticated in the world for production workflow, automation and industrial mechatronics. Headquartered in Research Triangle Park, N.C., with offices around the world, Bell and Howell is the trusted partner to thousands of organizations globally. For additional information, visit >>>.

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