GMC Software Makes Continuing Investment in CCM and Customer Experience Education

March 7, 2017

Customers, employees and future leaders benefit from educational opportunities supported by GMC Software

 GMC Software, the award-winning leader in Customer Communications Management (CCM), announced today its ongoing commitment to support the education of today’s customer communications and customer experience (CX) practitioners and leaders, and that of future generations, through various educational sponsorships.  GMC Software’s commitment reaches beyond its employee base to enterprise customers, CCM and CX professionals, and college students preparing to join the industry.

GMC SoftwareGMC Software presented two scholarships to current CCM professionals for the first university-level CX certification program, held at Rutgers University and offered in connection with the Rutgers Center for Innovation Education. The winners, which were chosen based on an essay contest, were Chris Heppner, ‎director of marketing communications at Road Scholar and Michael Angelo, a ‎business process consultant at a large U.S.-based insurance company. Each received a scholarship to attend a 4-day certificate program where they learned new techniques to drive innovative and valuable customer experiences.

GMC Software is also sponsoring the first collegiate communication design competition offered by Xplor, the worldwide electronic document systems association. The scholarship provides the winning students with full-conference passes to the Xploration 17 conference in March to advance their practical experience within the industry and to expose them to the latest customer communications trends, best practices and solutions.

To further support the education of the next generation of professionals in the document management and graphic communications industry, GMC Software is a long-time sponsor of the Electronic Document Systems Foundation’s (EDSF) scholarship program.

GMC’s commitment to improving the skills and marketability of its own team came to fruition when it won the Xplor President’s Award in 2016 for putting 21 employees through EDP (Electronic Document Professional) certification, in addition to 103 GMC employees receiving the EDA (Electronic Document Associate) designation the year before. GMC continues this commitment to its employees and the industry in 2017.

“As a not-for-profit company, there was no way we could have attended the Rutgers CX course if it wasn’t for the generosity of GMC Software,” said Chris Heppner, director of marketing communications at Road Scholar. “Our industry is a crowded one and having a cutting-edge customer experience program is the best way for us to stand out. The course featured some extraordinary speakers and I came away with a million ideas to put into practice.”

“Providing people with educational opportunities gives them the ability to gain the knowledge they need to innovate and make a positive impact in their companies, in the industry and in their own careers,” said Scott Draeger, VP of product, GMC Software. “Through these scholarships, we hope to encourage a continued dedication to excellence in customer communications and customer experience improvement, which benefits us all.”

About GMC Software
GMC Software helps companies communicate with their customers and employees. GMC Software empowers organizations to create stronger engagements with timely and relevant communications. A Neopost Digital Company, GMC Software provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. A leader in customer communications, GMC Software supports thousands of clients and partners in banking, insurance, healthcare and service providers around the world.

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