It is essential to serve our customers to improve their business efficiencies. Defining the Wide-Format printing process will solve problems with thoughtful and strategic recommendations while offering your full suite of products and services!

  By Sid Chadwick “He who desires but acts not, breeds pestilence.”…..William Blake INTRODUCTION: In this week’s Business Development Directors Peer Group Conference Call, I scheduled an “informal testimonial” - from a Customer Service Manager, and her Supervisor, for those attending from across the U.S. (A 45 Minute Discussion – as Attendees alway...

Maybe you have initiated a digital transformation in the past with less than successful results. In that case, you are not alone since most digital transformation projects fail. This discussion aims to stimulate ideas and strategies that can help you navigate your next digital transformation initiative to success.

Have you ever visited with your employees? I’m not talking about performance - I mean, a visit that opens the door to deep and truthful job conversations. Allow your employees an opportunity to be heard sincerely – you will have an eye-opening experience. My Oh, My, the things you will learn!

The organization that has lost sensitivity to the importance of how their personnel feel about their company is paying a price through lost personnel, and inevitably lost business. An unusually bright company president in our Peer Group suddenly lost two excellent, experienced, long-term managers.

Do you need to grow your production line as unique as your products? Then, watch my interview with Todd Murphy, President of Engineered Printing Solutions. You won’t believe the opportunities!

If your source of news is primarily one source, you're probably only receiving half the story to a frequency that appears intentional. History shows we are fully capable of dealing with adversity in this great country and this great industry. It's in our DNA. But we must receive accurate and timely information.

If your firm is reviewing printing plate upgrades, we trust this discussion is of value. Our discussion seeks to determine if KODAK SONORA XTRA Process Free Plates can make enough difference in cost, defects, quality, and EPA requirements to be profit accelerators.

How to "Tap into learning about what needs to change, to improve a company's future, to improve employee retention, and reduce the loss of key personnel?" Probably through results of a well-designed, anonymous Employee Survey.

It is what your customer says it is! Do we even take the time to measure the value we provide our customers – is it enough?  Do we have processes in place that can measure value? If not, why not?  Read on to see how customers measure value!