In today’s unprecedented business climate, Professor Tom Nicholls is right when he advises managers that “We cannot function without trusting in the expertise of others.” However, executives often resist calling for consultative assistance due to a perception that nobody else knows more about their business than they do. However…

Postmaster General and White House responded to growing alarm related to harming vote by mail. The Postmaster suspended previously announced USPS changes until after the election, “to avoid even the appearance of any impact on election mail.” At a critical time, print losses if companies lack confidence in mail’s timely delivery. 

Your clients (and employees) will be asking, “What have you done to protect me from a COVID infection?” The new CX experience will focus on items like contactless delivery, printed material sanitization, and personal interactions. Companies who have enacted meaningful Post-COVID safeguards will gain new revenue and those who don’t …

We're living through an era where one shared event has overturned the way of life of everyone on the globe. We’re not just talking about you and your company. We’re talking about all of your stakeholders as well. How do you manage the ongoing relationships with one of your most important stakeholders, your customers? It involves tightly integrated...

Had drupa occurred last month, we would have all been deluged with announcements touting hundreds of technology innovations. But drupa 2020 did not happen. So, where are all the innovations the 1,000+ exhibitor companies were to announce? It seems print vendors are very tight-lipped about what they would have shown if drupa had gone as planned.

We are reviewing working relationships with suppliers over the pandemic period. Printers need to ensure suppliers can provide uninterrupted delivery of required materials. Also, new loading dock protocols, touch-free delivery, and social distancing measures need to be adopted and enforced. Reviewing inventory levels and “force majeure” contract cla...

Securing data and documents is a significant emphasis in the business world. Many production printers are looking to deliver more value to existing clients. So why are they not offering security or fraud prevention options to clients? How much more would a security-sensitive client, pay for high-value reports with embedded security codes? Probably...

Just when we got used to the word “pandemic,” we learn it is an “endemic.” In many ways, we are socially closer to our colleagues, but in a physical distance way. A new level of empathy and trust will be needed in the business world, replacing “direction and control.” Sharing experiences helps us find our way in the uncharted territory that lies ah...

It was sad to report Tuesday that Alon Bar-Shany is leaving HP. Many in the industry saw Alon as the face and heart of HP. His allegiance to the HP Indigo product line, its employees, and its customers is legendary. And, that loyalty seems to be what is leading to his surprise departure as HP management’s restructuring plan focused on firing hundre...

The events, emotions, and concerns around George Floyd have triggered a time of reckoning that seems to resonate with caring people of all political, economic, and faith communities. Join us in taking the No Place for Hate® Resolution pledge as a giant step toward solutions.