People Texas is HOT. But last week we sat in the dark in our freezing Texas home. Why? Because of infrastructure failures due to ignoring changing conditions. Printers too must adapt their infrastructure to changing conditions. Texas delayed recommended solutions with devastating results. Want can we learn from that failure?

In the past, digital and automation were considered cost-saving investments. But now, they need to be recognized as strategic competitive strategies. To thrive in 2021 and beyond, print professionals must prioritize deep upgrades to their automation and digitization technologies. Business is gained or lost based on a company’s ability to support th...

Information silos are more about management style than about structures or technologies. Fostering a work environment built on trust, sharing, and accountability is your best bet for improving cross-departmental collaboration. Can your businesses increase collaboration by creating regular check-ins between teams to discuss new processes and workflo...

Jay Williamson, a 4th generation printer, shares his family’s 151-year print history. His Great Grandfather started in print in 1869 and then formed an Indianapolis printing company in 1900. His business survived a World War, a pandemic, and the Great Depression. All without the internet, zoom, or stimulus money. Read more…

In today’s unprecedented business climate, Professor Tom Nicholls is right when he advises managers that “We cannot function without trusting in the expertise of others.” However, executives often resist calling for consultative assistance due to a perception that nobody else knows more about their business than they do. However…

Postmaster General and White House responded to growing alarm related to harming vote by mail. The Postmaster suspended previously announced USPS changes until after the election, “to avoid even the appearance of any impact on election mail.” At a critical time, print losses if companies lack confidence in mail’s timely delivery. 

Your clients (and employees) will be asking, “What have you done to protect me from a COVID infection?” The new CX experience will focus on items like contactless delivery, printed material sanitization, and personal interactions. Companies who have enacted meaningful Post-COVID safeguards will gain new revenue and those who don’t …

We're living through an era where one shared event has overturned the way of life of everyone on the globe. We’re not just talking about you and your company. We’re talking about all of your stakeholders as well. How do you manage the ongoing relationships with one of your most important stakeholders, your customers? It involves tightly integrated...

Had drupa occurred last month, we would have all been deluged with announcements touting hundreds of technology innovations. But drupa 2020 did not happen. So, where are all the innovations the 1,000+ exhibitor companies were to announce? It seems print vendors are very tight-lipped about what they would have shown if drupa had gone as planned.

We are reviewing working relationships with suppliers over the pandemic period. Printers need to ensure suppliers can provide uninterrupted delivery of required materials. Also, new loading dock protocols, touch-free delivery, and social distancing measures need to be adopted and enforced. Reviewing inventory levels and “force majeure” contract cla...