If one accepts the adage that “knowledge is power,” then “information silos” should be considered “power killers.” The pandemic, with its remote work environments, has impacted the information silo challenges, triggering new, even smaller, information silos. So, what can be done about it?

Your clients (and employees) will be asking, “What have you done to protect me from a COVID infection?” The new CX experience will focus on items like contactless delivery, printed material sanitization, and personal interactions. Companies who have enacted meaningful Post-COVID safeguards will gain new revenue and those who don’t …

We're living through an era where one shared event has overturned the way of life of everyone on the globe. We’re not just talking about you and your company. We’re talking about all of your stakeholders as well. How do you manage the ongoing relationships with one of your most important stakeholders, your customers? It involves tightly integrated...

Had drupa occurred last month, we would have all been deluged with announcements touting hundreds of technology innovations. But drupa 2020 did not happen. So, where are all the innovations the 1,000+ exhibitor companies were to announce? It seems print vendors are very tight-lipped about what they would have shown if drupa had gone as planned.

We are reviewing working relationships with suppliers over the pandemic period. Printers need to ensure suppliers can provide uninterrupted delivery of required materials. Also, new loading dock protocols, touch-free delivery, and social distancing measures need to be adopted and enforced. Reviewing inventory levels and “force majeure” contract cla...

Securing data and documents is a significant emphasis in the business world. Many production printers are looking to deliver more value to existing clients. So why are they not offering security or fraud prevention options to clients? How much more would a security-sensitive client, pay for high-value reports with embedded security codes? Probably...

Just when we got used to the word “pandemic,” we learn it is an “endemic.” In many ways, we are socially closer to our colleagues, but in a physical distance way. A new level of empathy and trust will be needed in the business world, replacing “direction and control.” Sharing experiences helps us find our way in the uncharted territory that lies ah...

It was sad to report Tuesday that Alon Bar-Shany is leaving HP. Many in the industry saw Alon as the face and heart of HP. His allegiance to the HP Indigo product line, its employees, and its customers is legendary. And, that loyalty seems to be what is leading to his surprise departure as HP management’s restructuring plan focused on firing hundre...

The events, emotions, and concerns around George Floyd have triggered a time of reckoning that seems to resonate with caring people of all political, economic, and faith communities. Join us in taking the No Place for Hate® Resolution pledge as a giant step toward solutions.

We are in uncharted territory as we prepare to interact with clients, prospects, and employees in this disinfected-time of social distancing mentality. We are all learning more daily about managing the post COVID environment. In this article, we discuss enhancing relationships with stakeholders by blending the best of the old with the safety needs...