Who are these people? Printing is not dead; it is very much alive and still considered essential for thriving and growing businesses to market their products and solutions that we need every day as consumers!
Read moreFeatured Articles Debbie Nicholson
PSPs better care! I see customer service continually being pushed to the back of the line. The passive and transactional customer service business approach is not working!
Read moreLet's address a pattern I observe in many printing companies: Sales Reps selling one-way – meaning -- if they sell offset, they don’t sell wide-format, nor do they want any part of it. I don’t find this acceptable, do you?
Read moreI emphatically disagree – Not Mentoring is a waste of your time! If you need proof that time is not wasted on mentoring, then watch a recorded video of a successful young lady in the signage industry that was mentored.
Read moreLook if the shoe fits, then wear it. However, if you believe you are in the right and have something you need to get off your chest with your customers, then you owe it to yourself and your customer, to be honest. Please set up a face-to-face meeting with them; be open, transparent -- most importantly, introduce them to a solution.
Read moreQuit making excuses for not inviting customers to tour your facility. It’s time to open the door and show your customers what you can do for them. Phone calls, emails, and texts aren’t working. We need some face-to-face time…read more.
Read moreThe decline of customer service in the print industry leaves only one thing to discuss with customers…price! It’s time we put customer service back in service! Read more….
Read moreYour company depends on profit to stay in business! But have you ever been tempted to take work at a loss to keep your equipment purring? Don’t do it… read more!
Read moreAre your employees silently screaming? Why are we ignoring our most valuable asset – our employees? They are trying to tell us what they need and how they feel, and we look the other way. It is now biting us, and it should hurt!
Read moreCustomer never has a budget – until they do! We have the right to remind our clients how good we are at what we do, and we should demand a partnership of transparency and truth. If we don’t, who will?
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