Increasingly, we’re seeing more demand for integrating Customer Communications Management (CCM) into other enterprise systems. As companies map their buyer’s journey, they are discovering more opportunities to communicate with customers.  Read more>>>

The Wide-Format printing industry turned on its head over the last several months. Who would have thought that “not printing” could save companies? Is your Wide-Format company still riding the COVID-19 wave?

Had drupa occurred last month, we would have all been deluged with announcements touting hundreds of technology innovations. But drupa 2020 did not happen. So, where are all the innovations the 1,000+ exhibitor companies were to announce? It seems print vendors are very tight-lipped about what they would have shown if drupa had gone as planned.

Konica Minolta redistributes resources to support the growth strategy. “I have been inspired by the agility and resilience I have seen throughout the company as we continue to transform our business and extend our global reach. Our office technology and industrial and production printing product areas are key strengths for our organization, and our...

The adoption of inkjet printing solutions continues to grow in print markets around the world. Print providers embrace inkjet technology because it gives them an affordable way to deliver short runs of the high-quality, customized print products their customers demand. As more providers embrace inkjet printing, many have been frustrated to discover...

Your Customers don’t know all that you could produce and manage for them. They only know what they’ve bought from you. Your Suppliers hold a similar reverse position. You only know what you have bought from them…and not what they could supply you that would improve your top and bottom lines.

"Unprecedented." That word keeps coming up to describe the collective health and economic challenges the world is facing. While these events have been challenging, Sunil Gupta, the CEO of Memjet, believes that it is not what happens in our lives that define us; it's how we respond. Read Mr. Gupta's update on his first 100 days as CEO at Memjet.

We are reviewing working relationships with suppliers over the pandemic period. Printers need to ensure suppliers can provide uninterrupted delivery of required materials. Also, new loading dock protocols, touch-free delivery, and social distancing measures need to be adopted and enforced. Reviewing inventory levels and “force majeure” contract cla...

Adding Wide-Format Printing capabilities might be a bold move, but many companies see it as the right move. Customers are more willing to award printing companies that can provide all of their printing needs. They don’t want to take the time to contact multiple vendors when they can do business with a company that offers an extended range of produc...

Now is the critical time to contact through multiple channels and personally with your customers and prospects. The inside sales team in our great industry is here not next year, next quarter or next month, it is Now! Many organizations confessed that too many of their customer contact personnel do not effectively engage customers and prospects.