On a visit to DunphyGraphics, Dave Dunphy shared that his organizations open between 10 and 30 new customers a month. He knows that is too many and that many of those ten to thirty a month need to be improved regarding “quality of customer.”

This cybersecurity series is for c-level executives at print-based enterprises. Printers lacking cyber protections invite risks to their and their clients' businesses. A single cyber breach could bankrupt many companies. And now that many business insurance renewals requiring cyber protocol information, cybersecurity is a printer's top priority.

Organizations don't conduct performance reviews effectively, if they do them at all. Biggest loss? Lack of trust and communication between a subordinate and supervisor can lead to the loss of a valuable employee and your investments in them.

Are you aware that smart and effective design is behind the success of many wide-format printing companies? Great design and engineering can be considered intellectual property. Take a deeper look into your organization's strengths, knowledge, skills, and talents. Look for magnificent and even breathtaking new capabilities that could traject a much...

Our ExhiVision Production team applies decades of drupa skills to assist printers and OEMs in hybrid demonstrations. ExhiVision accelerates revenue with live, multi-sensory demos for fully immersive experiences for onsite, offsite, or hybrid audiences.

I need to address an unacceptable pattern I observe in many printing companies. Sales reps only sell one-way; if they sell offset, they don’t want to sell wide-format. Could it be that sales reps are intimidated by Wide-Format Printing? Read on for ideas on how to fix this issue.

In a previous life, my company was frequently operating on the edge. I made sure everyone understood that we would prevail if each of us gave our best every day, with no exceptions. We pushed everything to its limits, and we tripled revenues in three and a half years.

Supply chain problems make it difficult for printers to make and save money. By shifting the focus to the 5 Critical Business Elements, could the problems be leveraged to gain, retain, and grow clients, revenues and profits? Let's discuss ways to diagnose the pain for gain points.

Virtual Communications with your customers may be the critical success link for your organization and its future. In the last month, we’ve received multiple complaints and requests for assistance re. “perceived communications ineffectiveness of their customer contact personnel”.

While watching the Super Bowl I experienced a profound sense of “win” from both opponents. Then I started thinking about our industry and how negligent we have become regarding customer service, sales, production, and even leadership! Why is that? What has changed within us that we have lost the will to Win?