Your Customers don’t know all that you could produce and manage for them. They only know what they’ve bought from you. Your Suppliers hold a similar reverse position. You only know what you have bought from them…and not what they could supply you that would improve your top and bottom lines.

"Unprecedented." That word keeps coming up to describe the collective health and economic challenges the world is facing. While these events have been challenging, Sunil Gupta, the CEO of Memjet, believes that it is not what happens in our lives that define us; it's how we respond. Read Mr. Gupta's update on his first 100 days as CEO at Memjet.

We are reviewing working relationships with suppliers over the pandemic period. Printers need to ensure suppliers can provide uninterrupted delivery of required materials. Also, new loading dock protocols, touch-free delivery, and social distancing measures need to be adopted and enforced. Reviewing inventory levels and “force majeure” contract cla...

Adding Wide-Format Printing capabilities might be a bold move, but many companies see it as the right move. Customers are more willing to award printing companies that can provide all of their printing needs. They don’t want to take the time to contact multiple vendors when they can do business with a company that offers an extended range of produc...

Now is the critical time to contact through multiple channels and personally with your customers and prospects. The inside sales team in our great industry is here not next year, next quarter or next month, it is Now! Many organizations confessed that too many of their customer contact personnel do not effectively engage customers and prospects.

Securing data and documents is a significant emphasis in the business world. Many production printers are looking to deliver more value to existing clients. So why are they not offering security or fraud prevention options to clients? How much more would a security-sensitive client, pay for high-value reports with embedded security codes? Probably...

When we know little about our Customers’ updated priorities we are reduced to a reactive position What should we be doing to learn what to assist and support each of those Customers accomplishing from their Top 3 Performance Objectives?

A reader asks for help updating a logo font: Our company logo is contained in a custom font. We want to update the logo to color. Should we replace the custom font with an image? Or is the custom font still the best option.

Konica Minolta Business Solutions announced the AccurioJet KM-1e digital color B2+ sheetfed LED UV inkjet production press. Inheriting excellence from the AccurioJet KM-1, the AccurioJet KM-1e embodies infinite business expansion possibilities, from current business fields to more profitable businesses. It will help customers pursue high value-adde...

Just when we got used to the word “pandemic,” we learn it is an “endemic.” In many ways, we are socially closer to our colleagues, but in a physical distance way. A new level of empathy and trust will be needed in the business world, replacing “direction and control.” Sharing experiences helps us find our way in the uncharted territory that lies ah...