Why don't more organizations ask an experienced research firm to conduct a dynamic customer survey for a better future? My private thoughts include that "insightful, dynamic results" would require thinking, changed priorities, accountability, and follow-up "requiring change".

Mentoring is a legacy that can’t be measured. So, we should be willing to touch as many people as possible to help build and take part in their future success. Let’s review a few mentoring qualities!

Facing lower revenues and rising costs, my client's treasured customer is now opening their account to "market bidding." How do you "get out in front of a bidding war" to avoid inherent risks and potential losses? 

Planning 2023 should already be in place. Right? If not, ensure you understand the bigger picture and your organization’s long-term business strategy. Maybe the best way to plan is through a customer lens.

Buck Crowley, a prolific inventor and industry revolutionary, was recognized with Xplor's Lifetime Achievement Award. In this interview, Buck shares his views on the print and packaging industry's future. This may be of value in your business planning.

How do you save money with today’s fast-rising costs and constraints on paper, ink, toner, and envelopes? Font trimming may be a solution. Find out how one company used font trimming for their statements and saved millions of dollars.

"New" Account Executives, Inside Sales Reps, and CSRs are being hired throughout our great industry. A Buyer with any experience spots a "newby Rep" from 100 yards and in the 1st five minutes. Those Buyers know to wait at least six months, before considering the "newby."

Are you terrified that Digital Signage will put Print Service Providers (PSPs) out of business? Then, learn how to use digital technology to grow your business and become a more valuable solutions provider for your customers!

Recently, we were part of a client's successful efforts to persuade his son and his son's close business associate to leave their high-powered sales jobs and join our client's commercial print company long-term. Those two young, high-powered sales executives did their homework on multiple issues.

Successful leadership and talent are required for successful ownership. Hiring needed talent and potential leadership I believe requires organizational participation, which includes a thoughtful perspective of your future talent needs.