Virtual Communications with your customers may be the critical success link for your organization and its future. In the last month, we’ve received multiple complaints and requests for assistance re. “perceived communications ineffectiveness of their customer contact personnel”.

While watching the Super Bowl I experienced a profound sense of “win” from both opponents. Then I started thinking about our industry and how negligent we have become regarding customer service, sales, production, and even leadership! Why is that? What has changed within us that we have lost the will to Win?

This discussion regards maximizing ROI in the new press RFQ process. Will a new press be the answer to maximizing your profit acceleration objectives? Does it take more than that to transform your business for maximum profits? How to determine what the business truly needs.

We can now teach Outside and Inside Sales Reps how to find target prospects and customers for current target prospects and customers – whom their existing customers and prospects didn’t know existed! The difference is radical. Proactive vs. Reactive.

Westamerica Communications has found a powerful combination of cost efficiency and sustainable benefits in Kodak’s award-winning alternative to conventional platemaking. “The beauty about this solution is that with process-free plates, we actually do see cost savings," says Mark DeBellis, Corporate VP Marketing.

If the business fails, the technology is of no value. Therefore, in 2022 American Printer will increasingly focus on business management versus print technology issues. Is print-centric business information on 5-Critical issues important to your company?

It is essential to serve our customers to improve their business efficiencies. Defining the Wide-Format printing process will solve problems with thoughtful and strategic recommendations while offering your full suite of products and services!

  By Sid Chadwick “He who desires but acts not, breeds pestilence.”…..William Blake INTRODUCTION: In this week’s Business Development Directors Peer Group Conference Call, I scheduled an “informal testimonial” - from a Customer Service Manager, and her Supervisor, for those attending from across the U.S. (A 45 Minute Discussion – as Attendees alway...

Maybe you have initiated a digital transformation in the past with less than successful results. In that case, you are not alone since most digital transformation projects fail. This discussion aims to stimulate ideas and strategies that can help you navigate your next digital transformation initiative to success.

Have you ever visited with your employees? I’m not talking about performance - I mean, a visit that opens the door to deep and truthful job conversations. Allow your employees an opportunity to be heard sincerely – you will have an eye-opening experience. My Oh, My, the things you will learn!