Featured Articles

By John Berthelsen, VP-Development, Print & Graphics Scholarship Foundation When I have conversations with leaders of graphic service providers, as well as the suppliers to those companies, I hear one consistent theme. They are worried about replacing a workforce that is growing older and retiring. It used to be possible to fill vacancies by “robbi...

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By Sid Chadwick  “Don’t throw away the old bucket…. until you know whether the new one holds water…”…………………..Swedish Proverb INTRODUCTION: We recently put a few divergent notes together…. and finally….had to stop pondering. The picture had begun to clear……some would say….”…it had become very clear….”. This particular organization appears to have “h...

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By Sid Chadwick “…laptops also distract…students sitting next to the user…and a growing number of professors are banning laptops from their classroom…”……..Print-In-The-Mix” INTRODUCTION: My observation is that a significant number of commercial printers: Have higher-education customers (e.g., universities, community colleges, technical schools, et...

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By Sid Chadwick “Great Customer Service…. prompts us to share those encounters….with others”………………...Forward Day by Day INTRODUCTION: Let’s first look…..at what that company and organization…. didn’t do….. They didn’t over-promise….and under-deliver. Generally, though they are unusually profitable, they didn’t “low-ball” their competition....

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