By Sid Chadwick “Care, and not fine stables….make a good horse…”……Danish Proverb INTRODUCTION: I’ll be going to a client next week, that’s slowly gotten themselves into what I’ll call “a tight corner”. Customers are not being taken care of, as they once were. One of my many initiatives will be to have customer contact personnel --- start writing “T...

By Sid Chadwick “An intellectual is a man who says a simple thing in a difficult way…an artist is a man who says a difficult thing…. in a simple way….”…….Charles Bukowski INTRODUCTION: With some frequency, I’m asked to review a client’s Compensation Plan….for Sales Reps….CSR’s…..Inside Sales Reps……Plant Managers……..and occasionally --- a company Pr...

An American Printer CommentaryBy Andy & Julie Plata Co-CEOs, the OutputLinks Communications Group Resigned On May 17, Xerox’s Board Chairman replaced five Board members (plus himself) with new faces. The new Board then appointed John Visentin to replace Jeff Jacobson as CEO. In most cases when a CEO is fired they are eligible for a severance packag...

An American Printer CommentaryBy Andy & Julie Plata Co-CEOs, the OutputLinks Communications Group Many in the print and mail industry may have already met or been involved with Mr. Visentin during his tenure five years ago in a Pitney Bowes spinoff. Pitney Bowes, Novitex, Exela In 2012, Pitney Bowes installed a new management team, and one of thei...

By Sid Chadwick  “It requires wisdom to understand wisdom…..the music is nothing if the audience is deaf…”……………………………..Walter Lippman INTRODUCTION: Over the last several months I’ve observed several “common threads of omission”… from sales, manufacturing and administrative leadership (….or….. lack of leadership): A President…..not requiring…. his S...

By Sid Chadwick “Good Morning, God…..What Can I Do For You, Today….?”…Earl Barber, at a Kairos Weekend Retreat INTRODUCTION: I believe there are “Profound …Movements”….being developed….by caring, committed individuals…..who increasingly….with the test of time…..also appear……very smart….! Recently, on April 28th, 2018, a group of about 1,100 Mountai...

An American Printer CommentaryBy Andy & Julie PlataCo-CEOs, the OutputLinks Communications Group   Remember the January Fujifilm announcement that they would be acquiring Xerox in a $0, stock swap, to merge it with their Fuji Xerox company, in which Xerox held a 25% ownership position? Well, the following are a result of the shareholder and court a...

By Sid Chadwick “Any fool can make things bigger… more complex….and more violent…. It takes a touch of genius --- and a lot of courage --- to move in the opposite direction.”……………….Albert Einstein INTRODUCTION: The drumbeat………goes on……..owners aging-out…..no succession plan… in place…….equity evaporating………... In the last month, we’ve started “Rese...

Are your operators spending too much time on their booklet making operation? Are your operators struggling with maintaining booklet quality? Is booklet making simply a big headache? If so, attaching an SDD Professional Booklet Maker to your production printer can be an immediate solution to those problems. SDD’s BLM6900 Professional Booklet Maker...

By Sid Chadwick “I’m not allowed to pursue…or add….another customer….. until we get past July…”……President, Sales Manager -- of Publication - Commercial Printer INTRODUCTION: That comment was shared with me….. this morning….. by that company’s president. As that company is in search of hiring approximately 15 additional, experienced Pressmen and Bi...