Why is it easier for me to learn when my pizza order is to be delivered to my home…and where it is on the delivery route --- than it is to learn, “When my print order is to be delivered… or was delivered?”

About 1/3 of the companies we call have Voicemail Systems that don’t work well, or correctly. And as too many organizations are working with a “thin” Customer Service staff, too many calls are not being returned, or properly received so they can be returned.

Throughout history, new ideas whose time had come, were often “threats to the status quo”. Yet, there are those in our midst, who repeatedly step-out of the shadows, offering suggestions and practical ideas…that serve the common good and our collective future.

If you aren’t following and supporting these issues, this focus for growing customers’ business in order to grow your company’s performance, how’s that working for you? If we aren’t as a business…as a great industry….improving our Customer’s economic performance and well-being, we have no reason to exist.

Over the last decade, I’ve watched at least three terrific organizations shut down for lack of a succession plan. Development of your organization’s next owners and senior management may be in your game plan but where’s the plan and do the key players know its content and which calendar year is it in?

Would you like to know which customers have opportunity for you that they are willing to tell you in their survey? Of course, not everyone wants to know that level of actionable information because when you know that level of actionable, current customer information, you then have to…act on it.

Plant Managers are too often being asked to operate as “Important Care-Takers”….”get their customers’ jobs produced correctly, and on-time.” That’s not the whole picture we should be supporting from them…or that they should be supervising…and developing….including their own development.

Packaging…..a market that’s waiting for many companies to step-up and into…..However….the theme here is that you want to look at your undeveloped and underutilized capabilities……..….and then your (potential) customers’ interests….. and potential needs…..from your customers’ standpoint….to see and understand…. what direction to go…. next….that rewar...

If we don’t know what’s most important to our Buyer/Customer for 2019, is that a good place to start changing our focus from us to our customer? How important to your Customer’s future business success did your recent Customer Survey say you are?

Top-performing Inside Sales Reps we know are skilled, and disciplined in consistently providing target Prospects and Current Customers with Useful Information. Smart Buyers want useful information s part of the buying relationship.