Who don’t we see, but are significant to our future? I started a list of who’s out there making a difference, but whom I don’t see or have much contact with, and that LIST didn’t stop. As you have time this week and next, is there any reason why you can’t send a personal, heartfelt “Thank You” note to the valuable but invisible people.

Customers are needing to change some things, including (but not limited to) how they attract new business, their communications strategy, and the content of their communication. Customers need someone they are comfortable talking to and someone to “brainstorm” ideas, suggestions, options, and strategies that elevate and improve their company’s curr...

Something’s different……Something’s changed…..what are your people and your customers experiencing and reporting to you that’s different? Are good questions and discussions occurring, being documented and shared for follow-up?

Business is still about personal, mutually beneficial relationships. I see “Online Learning” becoming a more user-friendly, available option. I see company owners and Production management personally more proactive with Major Customers, and senior management more into “measurement” ”reporting” and “accountability”. Read more...

We are being afforded a “Second Chance” to listen to someone who may need to talk to during this period. For us, let an associate know how much we count on them, with their skills, experience, and judgment. Now is the time to tell a Supplier how important they have been and are now that we have the time to slow down and re-establish essential relat...

The proper buying of Print is a difficult task and like health-care, it is a custom-made transaction, a custom-made experience. Patients can’t “test-drive” the health-care they experience. They can’t “test-drive” the project they need printed. Most of your Buyers want something improved. Do you know what that might be?

Some philosophers say it’s in our American DNA, no matter our chosen field of work, we have to find ways to improve and achieve when the score is being recorded. How many of your current employees are being developed for bigger and better responsibilities? How many of your current employees want to contribute more?

Are we so used to our conditions that we have no intent or recognition on how to improve performance and opportunities that lie before us? Many print organizations do not know their Customer’s business development challenges and don’t have Self-Promotion Literature that explains how their services can improve their Customer’s profitability.

Do our customers know more about the importance of print to effectively communicate an important message than many of our industry’s members? Do our Associations need to educate their members on opportunities to demonstrate “The Value of Print”?

As a manufacturer, how often do you invite your Distributor customers for a Plant Tour, that's not rushed, but rather engaging for meeting key personnel, and detailing not so obvious capabilities?