Young Talent won’t wait to be developed, and continually developed Talent tends to attract new Talent. What are you doing to tap and build your organization’s Teamwork, and Talent? What are you doing now to develop and attract the Talent you need now and will need?

Your "Leading Edge" is what your customers experience. Your "leading edge" is those serving your "customers and prospects needs and expectations" and their "sources of pain." What would your employees say would improve what your customers experience?

I tend to get into trouble with a client…. when I realize… I’m starting to care more about my client’s business…. than they seem to care. “Familiarity” can do that to you, to any of us.

Each of us has customers and clients who want a more committed, long-term working relationship. Yet, few recognize the multitude of “mutual benefits” that tend to go begging from neglect of this condition.

Too many print companies have no or nearly no printed self-promotion literature that explains the superior value of Print, what economic benefits, and beneficial services our companies can provide our customers and prospects. We ask our customers to spend money on printing; maybe we should too.

We’ve all worked years to develop our organization’s reputation, and our organization’s value.Yet, the simplest, most innocent practice can be overlooked. Some of us have personnel, who take work home at night, or weekends, to get important files prepared for the next shift. We’ve all read the nightmare re. a pc being stolen from the backseat of an...

Why is it easier for me to learn when my pizza order is to be delivered to my home…and where it is on the delivery route --- than it is to learn, “When my print order is to be delivered… or was delivered?”

About 1/3 of the companies we call have Voicemail Systems that don’t work well, or correctly. And as too many organizations are working with a “thin” Customer Service staff, too many calls are not being returned, or properly received so they can be returned.

Throughout history, new ideas whose time had come, were often “threats to the status quo”. Yet, there are those in our midst, who repeatedly step-out of the shadows, offering suggestions and practical ideas…that serve the common good and our collective future.

If you aren’t following and supporting these issues, this focus for growing customers’ business in order to grow your company’s performance, how’s that working for you? If we aren’t as a business…as a great industry….improving our Customer’s economic performance and well-being, we have no reason to exist.