On a visit to DunphyGraphics, Dave Dunphy shared that his organizations open between 10 and 30 new customers a month. He knows that is too many and that many of those ten to thirty a month need to be improved regarding “quality of customer.”

Organizations don't conduct performance reviews effectively, if they do them at all. Biggest loss? Lack of trust and communication between a subordinate and supervisor can lead to the loss of a valuable employee and your investments in them.

In a previous life, my company was frequently operating on the edge. I made sure everyone understood that we would prevail if each of us gave our best every day, with no exceptions. We pushed everything to its limits, and we tripled revenues in three and a half years.

Virtual Communications with your customers may be the critical success link for your organization and its future. In the last month, we’ve received multiple complaints and requests for assistance re. “perceived communications ineffectiveness of their customer contact personnel”.

We can now teach Outside and Inside Sales Reps how to find target prospects and customers for current target prospects and customers – whom their existing customers and prospects didn’t know existed! The difference is radical. Proactive vs. Reactive.

  By Sid Chadwick “He who desires but acts not, breeds pestilence.”…..William Blake INTRODUCTION: In this week’s Business Development Directors Peer Group Conference Call, I scheduled an “informal testimonial” - from a Customer Service Manager, and her Supervisor, for those attending from across the U.S. (A 45 Minute Discussion – as Attendees alway...

The organization that has lost sensitivity to the importance of how their personnel feel about their company is paying a price through lost personnel, and inevitably lost business. An unusually bright company president in our Peer Group suddenly lost two excellent, experienced, long-term managers.

If your source of news is primarily one source, you're probably only receiving half the story to a frequency that appears intentional. History shows we are fully capable of dealing with adversity in this great country and this great industry. It's in our DNA. But we must receive accurate and timely information.

How to "Tap into learning about what needs to change, to improve a company's future, to improve employee retention, and reduce the loss of key personnel?" Probably through results of a well-designed, anonymous Employee Survey.

When we arrive in the 1Q of 2022, with the Holiday Season over and those outrageous shipping and storage charges from the West Coast become inescapable, our general economy at that point appears to be facing a dreadfully dark shadow.